Returns + Exchanges
Our Promise
Thank you for shopping with Ryals Outfitters. We are a family-owned and operated business, and we sincerely appreciate your support. Our goal is to provide an excellent shopping experience, including a clear and efficient return process. Please read through our return policy below. If you have any questions, concerns, or feedback, please feel free to contact us by email at ryalsoutfitters@gmail.com or give us a call at (229)868-6735 between the hours of 8 am – 6 pm Monday-Friday.
Returns & Exchanges
· We accepts returns for store credit only. Refunds to the original form of payment are not provided. Due to fast inventory turnover, returns must be received within fourteen (14) days of the date received.
· Customers are responsible for return shipping. Original shipping fees are non-refundable.
· Returned items must be in new condition: unworn, unwashed, odor-free, and free of makeup, deodorant, or other stains. Shoes must be returned in their original box and shipped inside a protective outer box or mailer.
· All sale items are FINAL SALE and not eligible for return or store credit.
· If your return meets all the above standards, please print and fill out our return form below and include it in your package along with the item(s) you are returning.
Please click here to print and fill out your return form
· If a return does not meet the conditions outlined above, store credit will not be issued. In such cases, the customer is responsible for paying return shipping to have the item(s) sent back.
In-Store Returns
Items purchased in-store may be returned directly to our boutique during normal business hours. Refunds will be issued as store credit.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery. We’ll gladly replace the item or issue a refund after reviewing the issue.
Lost or Missing Packages
Ryals Outfitters is not responsible for packages lost, stolen, or damaged in transit.
To help protect your purchase, we offer shipping protection through Route at checkout. Route covers lost, stolen, or damaged packages so you can shop with peace of mind.
If you purchased Route protection, you can file a claim directly through Route’s website for a quick resolution.
Questions?
If you have any questions about our return policy or need assistance, please contact us at ryalsoutfitters@gmail.com.
Thank you for shopping small and supporting Ryals Outfitters!